Unfortunately, there are certain items that we are unable to refund. Some due to legal restrictions, which are beyond our control. These include:
  • Products that have been used.
  • Products that are not in a re-saleable condition or are not in their original packaging.
  • Unsealed pet or animal toiletries.
  • Veterinary Medicinal Products, such as flea and worming treatments.
  • Frozen products.
These restrictions are in place to ensure product safety and compliance with industry regulations. We appreciate your understanding.